Privacy Policy

We collect information you voluntarily provide when you:

• Submit a contact, service request, or estimate form on our website
• Opt in to receive SMS text messages from us
• Call or email us directly
• Enter into a service agreement with us

The types of information we may collect include:

• Name — first and last name
• Mobile phone number — for SMS communications and service coordination
• Email address — for correspondence and billing
• Service address — to identify your pool location and schedule service
• Service details — description of your pool issue, project scope, or service preferences
• Billing information — processed securely through QuickBooks Online; we do not store payment card data
• SMS opt-in consent record — timestamp, form submission data, and checkbox confirmation

We use the information we collect to:

• Respond to service requests, estimates, and inquiries
• Schedule and confirm appointments
• Send appointment reminders, technician notifications, and service updates via SMS
• Send invoice and billing notifications through QuickBooks Online
• Communicate service updates through Skimmer (our pool service management platform)
• Send occasional promotional offers related to our pool services (SMS opt-in required)
• Maintain service records and account history
• Improve our website and service offerings
• Comply with legal obligations

When you opt in to receive SMS messages from FNS Pool Service and Repairs, LLC, your mobile phone number is used exclusively for the communications described in our SMS Terms & Conditions.

We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in data to any third party for their marketing or promotional purposes.

Your mobile number may be shared only with the following service platforms solely to facilitate your requested communications:

• Twilio — SMS delivery infrastructure
• Skimmer — pool service management and customer communication platform
• QuickBooks Online — billing and invoice notifications

These platforms are bound by their own privacy policies and are not permitted to use your information for their own marketing purposes.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Twilio (SMS delivery), Skimmer (service management), QuickBooks Online (billing) — only as needed to provide services you have requested
• Legal compliance: If required by law, court order, or governmental authority
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. SMS opt-in consent records are retained for a minimum of 4 years as required by CTIA guidelines. You may request deletion of your data at any time by contacting us (see Section 8).

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt out of SMS: Reply STOP to any text message, or contact us directly to be removed from SMS communications
• Opt out of marketing: Contact us to be removed from any promotional communications

To exercise any of these rights, contact us using the information in Section 8.

We may update this Privacy Policy from time to time. Changes will be posted at www.fnspoolservicetx.com/privacy-policy with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.